Refund Policy

1. Introduction

At Kiddy Wear, we strive to provide high-quality products and exceptional customer service. If you're not satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions regarding refunds for items purchased from our store.

2. Eligibility for Refund

To be eligible for a refund, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached. You will need to provide proof of purchase or an order number to process the refund.

3. Timeframe for Refund Requests

Refund requests must be made within 30 days of the purchase date. If 30 days have passed since your purchase, we are unable to offer a refund.

4. Non-Refundable Items

Certain items are non-refundable, including personalized or custom-made products, undergarments, and items marked as final sale. We also do not offer refunds on gift cards or downloadable content.

5. Refund Process

To request a refund, please contact our customer service team at support@kiddywear.com with your order number, the item(s) you're returning, and the reason for the return. Once your request is reviewed and approved, we will process your refund. If your return is approved, the refund will be issued to your original method of payment.

6. Shipping Costs

Shipping costs are non-refundable. You will be responsible for paying the shipping costs associated with returning your item. If you are eligible for a refund, the cost of return shipping will be deducted from your refund.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@kiddywear.com. We will either replace the item or issue a full refund based on your preference. Please provide photographic evidence of the damage or defect for quick processing.

8. Exchanges

If you'd prefer to exchange an item instead of receiving a refund, please contact our customer service team. The exchange will be processed according to the availability of the requested item. If the item is unavailable, we will issue a refund.

9. Contact Us

For any questions or further assistance with your return or refund request, please reach out to our customer service team at support@kiddywear.com. We are here to ensure your shopping experience is as seamless as possible.